CAR.LOS Warranty: Built to Last
At CAR.LOS, our e-bikes are engineered for the long haul. That’s why we back every frame with a 30-year warranty against breakage for the original owner. It’s our way of saying your CAR.LOS isn’t just a ride—it’s a long-term commitment to quality and durability.
Important Note:
While our 30-year warranty demonstrates our commitment to building robust e-bikes, it's important to remember that no product is entirely indestructible. The warranty is designed to cover defects in materials and workmanship under normal use conditions.
Here's what you need to know about our warranty:
- Covers frame, steering column, and fork: The warranty specifically protects the core structural components of your CAR.LOS e-bike: the frame, steering column, and fork, provided they were designed by CAR.LOS.
- Valid for the entire product lifespan: You're covered for as long as you own your CAR.LOS, ensuring that your investment is protected.
- Requires registration within 30 days of purchase: To activate your warranty, simply register your new CAR.LOS on our website (carlosmobility.com) within 30 days of buying it.
- Must be assembled by an authorized dealer: Whether you purchase your CAR.LOS online or in a store, it must be assembled by an authorized CAR.LOS dealer for the warranty to be valid.
What's not covered:
- Paint and powder coating: The warranty doesn't cover cosmetic damage to the paint or powder coating.
- Commercial use: E-bikes used for commercial purposes are not covered by this warranty.
- Damage from misuse: Breakage or damage resulting from improper use or accidents is not included in the warranty.
Have more questions about our warranty?
Feel free to contact us at ride@carlosmobility.com.
